Welcome to the Smiffys Sales FAQ page! We’re here to help you with any questions about our awesome ’80s and costume products, shipping, returns, and more. Dive in to find the answers you need!
Product Questions
What types of products do you offer?
We specialise in fun and nostalgic ’80s accessories, costumes, leg warmers, music costumes, workout gear, and a wide range of adult and children’s costumes including pirate themes, evil clown outfits, and cosplay options. Whether you’re heading to a Halloween party or a cosplay event, we’ve got you covered!
Are your costumes true to size?
Yes, our costumes are designed to fit true to size based on standard sizing charts. We recommend checking our size guide (linked on product pages) for specific measurements to ensure the perfect fit for your ’80s pirate or workout legend look!
Do you sell wigs and accessories?
Absolutely! We offer a variety of accessories including adult black wigs, hats, and cosplay items to complete your outfit. Browse our Accessories section to find the perfect additions.
Shipping & Delivery
Where do you ship to?
We ship worldwide, bringing joy to customers across the globe! However, due to logistics, we currently cannot deliver to Asia and some remote areas. If you’re unsure, feel free to contact us at [email protected].
What are your shipping options?
We offer two convenient methods:
- Standard Shipping: For £12.95, we use DHL or FedEx with delivery in 10-15 days after dispatch.
- Free Shipping: For orders over £50, we ship via EMS with delivery in 15-25 days after dispatch. It’s our thank you for shopping with us!
How long does order processing take?
We process orders within 1-2 business days. This includes quality checks and careful packaging to ensure your costumes arrive in perfect condition for your event.
Can I track my order?
Yes! Once your order ships, we’ll send a confirmation email with tracking details so you can follow your package’s journey right to your doorstep.
Returns & Refunds
What is your return policy?
We want you to love your purchase! If something isn’t quite right, you have 15 days from receipt to return items for a refund or exchange. Please ensure items are unused and in original packaging.
How do I initiate a return?
Contact our friendly support team at [email protected] with your order details, and we’ll guide you through the simple process.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders faster and enjoy a smoother shopping experience next time.
Contact & Support
How can I contact you?
Reach out to us at [email protected] for any questions. Our team is here to help you have a fantastic experience with Smiffys Sales!
What is your address?
Smiffys Sales is located at 45 Marshall Way, Ripon, GB CH3U 7FR. Feel free to note this for correspondence, but all orders are handled online.
Thanks for choosing Smiffys Sales—let’s make every event unforgettable together! 🎉