Shipping & Returns

Hey there, ’80s enthusiasts and costume lovers! Welcome to Smiffys Sales – your ultimate destination for radical ’80s accessories, costumes, and everything in between! We know you’re eager to get your hands on those awesome leg warmers or that perfect pirate costume, so we’ve crafted a Shipping & Returns policy that’s as hassle-free as possible. Let’s dive in!

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring the ’80s vibe to your doorstep! Here’s how we do it:

• Order Processing Time: 1-2 business days. We’re quick like the ’80s beat!
• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 days after dispatch. Shipping fee: £12.95.
• Free Shipping: For orders over £50, we use EMS. Delivery within 15-25 days after dispatch. Totally free, because we love you!

Once your order is shipped, you’ll receive a tracking number so you can follow your package’s journey. Rock on!

Returns & Exchanges Policy

We want you to be totally stoked with your purchase. If something isn’t right, our Returns & Exchanges policy is here to save the day!

Returns & Exchanges Window

You have 15 days from the date you receive your order to initiate a return or exchange. All items must be unused, in their original packaging, and with tags attached. Let’s keep it fresh!

How to Initiate a Return or Exchange

Follow these simple steps to get started:

1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
2. Get Your RAN: We’ll respond with a Returns Authorisation Number (RAN) and instructions on where to send the item.
3. Ship It Back: Pack the item securely in its original packaging, write the RAN clearly on the outside, and ship it to the address provided. We recommend using a tracked shipping method for peace of mind.
4. We’ll Handle the Rest: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days. Easy peasy!

Refund Timelines and Methods

After we receive your returned item:

• Refund Processing Time: 5 business days for inspection and approval.
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 additional business days for the refund to appear in your account, depending on your payment provider.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the new item to you! How’s that for awesome?

Non-Returnable Items

To keep things safe and hygienic, the following items cannot be returned or exchanged unless defective:

• Wigs and Hats: Due to their personal nature, items like Adult Black Wigs and Adult Hats are non-returnable.
• Costumes Worn or Used: Any costumes (e.g., 80’s Costumes, Pirate Costumes, or Evil Clown Costumes) that show signs of wear or are not in their original condition cannot be returned.

If you receive a defective or incorrect item, contact us immediately—we’ll make it right!

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped or defective product). For exchanges, we’ll ship the new item to you for free!

Sample Return/Exchange Request Template

Need help drafting your request? Use this template to get started:

Subject: Return/Exchange Request - Order #[Your Order Number]

Hi Smiffys Sales Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name and Quantity]
Reason: [e.g., Wrong Size, Defective, Changed Mind]

Please provide me with a Returns Authorisation Number and further instructions.

Thanks,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]
    

Questions?

Keep rocking and thanks for shopping with Smiffys Sales! Your ’80s adventure awaits.